Terms and Conditions
Effective Date: [Insert Date]
Website: www.serenityspringsar.com

Welcome to Serenity Springs Health & Wellness (“we,” “our,” or “us”). By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully before using our site or services.

1. Medical Disclaimer

The information on this website is for educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment and is not a substitute for consultation with a licensed healthcare provider.
In case of a medical emergency, call 911 or go to your nearest emergency room.

2. FDA-Cleared Treatments

Our clinic uses FDA-cleared devices, including the Morph percutaneous nerve field stimulator. These treatments are used in accordance with approved indications and current best practices. However, results may vary between individuals and no guarantees of outcome are made.

3. Scope of Services

We provide:

• Wellness services including IV vitamin therapy and regenerative IVs
• Medical aesthetics (e.g., neurotoxin, dermal fillers, PRF, PDO threads)
• Neuromodulation services (e.g., Morph device for withdrawal, pain, and neuropathy)

These services are provided under a licensed and supervised medical team. You agree that you are voluntarily seeking elective wellness and/or aesthetic care.

4. Appointments, Cancellations & Payment

We require timely notice for cancellations or rescheduling. Missed appointments or late cancellations may be subject to a fee. Payment is due at time of service unless otherwise arranged. Insurance may not cover all services; clients are responsible for verifying benefits.

5. User Conduct

By using this site, you agree:

• Not to misuse or attempt to access secure areas of the site
• Not to use the site for unlawful, harmful, or abusive purposes
• Not to impersonate another person or misrepresent your identity

6. Intellectual Property

All content on this site, including logos, graphics, text, and design, is the intellectual property of Serenity Springs Health & Wellness and may not be copied, modified, or distributed without our written permission.

7. Privacy & HIPAA

Your use of this site is subject to our Privacy Policy, which includes HIPAA compliance measures for any health-related information submitted.

8. Limitation of Liability

To the fullest extent permitted by law, Serenity Springs Health & Wellness shall not be liable for any damages arising out of or in connection with your use of this site or services provided through it.

9. Modifications

We reserve the right to update these Terms & Conditions at any time. Continued use of the site after changes constitutes acceptance of those changes.

10. Governing Law

These Terms shall be governed by the laws of the State of Arkansas. Any disputes shall be resolved in the courts located in Garland County, Arkansas.

11. Insurance & Medicare Disclaimer

We accept select private insurance plans and Medicare. However:

• Coverage is not guaranteed. It is your responsibility to verify with your insurer whether services are covered and to what extent.
• Medical Necessity: Reimbursement is often subject to medical necessity as determined by your insurance provider.
• Out-of-Pocket Costs: You are responsible for any non-covered services, copays, deductibles, or coinsurance balances.
• Non-Covered Services: Certain services, such as aesthetic procedures and wellness IV infusions, may be considered elective or non-covered by Medicare and most private insurers. These are the full financial responsibility of the patient.

12. Advanced Beneficiary Notice (ABN) for Medicare Patients

If you are a Medicare beneficiary, you may be asked to sign an Advance Beneficiary Notice (ABN) for services that may not be covered. This ensures you are informed and agree to be responsible for payment before the service is rendered.

13. Claims Submission & Patient Cooperation

As a courtesy, we may submit claims on your behalf. However:

• Final responsibility for payment rests with the patient.
• You agree to provide accurate and up-to-date insurance information.
• You authorize us to release medical information necessary for claim processing and to receive direct payment of benefits to our clinic.

14. Refunds & Disputes

All refund requests related to insurance claims must be submitted in writing. We reserve the right to deduct administrative fees from any refunds related to partially paid or disputed claims.

Billing Services
Our billing and coding services may be managed by a third-party medical billing provider under HIPAA-compliant protocols. All claims are submitted in accordance with applicable CMS and AMA guidelines, including use of permanent billing codes (where applicable).

Contact Us
Serenity Springs Health & Wellness
3531 Central Avenue, Suite F
Hot Springs, AR 71913
Email: [Insert Contact Email]
Phone: [Insert Phone Number]